PN+EE+OR=BT

Currently on a brief trip to Carnforth to pick up Jane from her mother's place. A two-night stopover. For the last few days, our broadband at home has been down, as I mentioned the other day. One replacement router and a port reset later, it still doesn't work as there's no PPP session available, which suggests that a full stack reset is necessary. As we'd already started the process to change providers anyway, it hardly seems worth pursuing the matter for the few days remaining service with the current one before the changeover. The curious thing about all of this of course is that all the protagonists involved; our current provider, Plusnet; our new upcoming provider, EE; and the network infrastructure provider that stitches the whole kit and kaboodle together, Openreach; are all part of BT Group plc: essentially the same organisation. It will be very interesting to see if there is any practical level of cooperation between these interlinked entities. When I retired from Openreach five years ago, there was precious little of it, and engineers were often left in call-centre limbo trying to get a job finished and booked off. Here's hoping things have improved somewhat in the interim, for all concerned. By the way, Plusnet's customer service is actually pretty damned good: it would be good if EE are as adept at call handling: keep you posted...